Merchant Terms:

1. You can book your access to Participating Merchant Outlets’ Fast Track lanes available to Dragonpass Members via the Dragonpass website. Prices may vary depending on the location of the Fast Track lane in question.  
2. To check whether the Fast Track lane you intend to use can be booked in advance, Users are required to check the Dragonpass website, where you will be able to search whether a booking is available at your desired time of access.
3. As part of the booking process, you will need to submit the following details:
   1. the airport and departure terminal for the Service;
   2. the date and time slot that you wish to use the Fast Track security lane; and
   3. the number, and name(s) of your additional travelling Fast Track passengers.
4. Please note that some airports and railway stations do not charge for children under a certain age. The applicable age requirements will be displayed in the text under the relevant Fast Track location. It is your responsibility to check this information before proceeding. Please take the time to read and check your order at each page of the booking process. You will then be asked to submit your payment information and confirm your order.
5. All Fast Track bookings are subject to availability and the Participating Merchant Outlets providing the Fast Track Service at airports and railway stations reserve the right to withdraw availability of the Service at their sole discretion for a given date or period. Dragonpass will however update the Dragonpass Website within a reasonable time to reflect any such changes accordingly, so please ensure that you check before travelling to ensure that your chosen Fast Track lane is still available to book in advance.
6. Payment must be made in advance and online. We reserve the right not to fulfil your booking if your card is declined for any reason whatsoever or if the payment card has been used, or is suspected to have been used, fraudulently.
7. The price you pay is the price accepted and confirmed to you during the online booking process.  Pricing for all Fast Track passes will be in USD (US Dollars) and is subject to change. Pricing includes Value Added Tax (“VAT”) and all other applicable taxes. The booking is valid for a single passage through the Fast Track security lane for the date you have booked.
8. When you have completed your booking and have provided all the necessary details, you will be provided with an eTicket which may include a QR code/barcode/access code or a message for the Fast Track staff, that will be available via your online Dragonpass Membership account. We will also send you an email confirmation of your booking. You can also print the confirmation and use that for access if that is more convenient for you. 
9. For Fast Track access, please scan your barcode at the eGate screen to access the lane or alternatively show your booking on the eTicket/QR code or confirmation email to a member of staff at the security gate. Some airports may require you to provide your boarding pass and Fast Track confirmation to a member of staff at the security access gates in order to use the Service. For the avoidance of doubt, stand-by and crew tickets will not constitute valid boarding passes and will not entitle you to enjoy this Service.
10. Your Fast Track security lane access is valid for 1 (one) use only and is only valid on the date and time of travel that you selected when making your booking. For Fast Track access, you must make a booking for each passenger that you are travelling with, unless they are a child who meets the criteria for free entry, as the number of passengers you make a booking for will be reflected in your booking, eTickets/QR code and confirmation email. The airport or railway station will not be able to permit access to any additional passengers on the day.
11. If an amendment to your booking is required, you must cancel the existing booking and create a new booking.
12. Cancellations are subject to the terms and conditions of the Participating Merchant Outlet airport or railway station and your booking. We reserve the right, if prevented from supplying the Fast Track security lane service for any reason, to cancel the booking. We will attempt to provide as much notice as is reasonably possible in such instances. Where it is not reasonably possible, we will cancel the booking and refund the payment received in respect of the booking to the card used for payment, but will not be responsible for any other costs (including, without limitation, any card transactional fees or currency conversion losses), which you may incur as a result thereof.
13. Where cancellations are permitted, a refund will be automatically issued, with the payment being returned to your account. Refunds of bookings will be processed within 10 (ten) working days and will be issued to the payment card used for the booking.
14. If you don’t attend the Fast Track lane or are refused access because you have arrived later than your booked time, or you cancel your pre-booking less than 72 (seventy-two) hours in advance of your scheduled visit, you will not receive a refund of your booking fee and you will be deemed to have used your booking.
15. Dragonpass does not accept liability for any failure by us to perform our obligations herein these Terms due to force majeure or any event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and/or nuclear disaster, fire, adverse weather conditions, government regulations, crown instruction, closure, or congestion of airports, and/or cancellation or changes of schedules by airlines or railway operators.
16. The Fast Track security lane allows you entry to a separate channel into the security screening area. Once you have proceeded through the Fast Track lane and entered the security search area, you are subject to the same rigorous security checks that all passengers must undertake. The same restrictions apply to items prohibited in your hand luggage and on the size and type of liquids you are allowed to carry.
17. Neither the Merchant Participating Outlets’ airports and railway stations, nor Dragonpass, guarantee the availability of the Fast Track Service or a maximum or minimum queue length or time, or that the Fast Track queue time will be less than the standard lanes. Regardless of whether you purchase the Fast Track Service or not, all passengers are subject to the same security procedures and regulations, and we therefore recommend that you allow enough time for the standard security and x-ray screening.
18. In the event that you booked a Fast Track Service and/or any other of our products or Services, please note that each Service or product operates independently of each other. Accordingly, when you book a Fast Track Service, we and our Participating Merchant Outlets for Fast Track are only supplying you with the Fast Track Services per se, and we and our Participating Merchant Outlets will not be responsible for any costs, compensation costs or expenses relating to any flights or other Services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport or railway procedures (including but not limited to checking-in and security) and any subsequent flight/travel arrangements. Neither Dragonpass nor the Merchant Participating Outlets’ airports and railway stations shall be responsible for any passengers who miss their flight or train because they did not allow enough time to go through the check-in and security process. All applicable security procedures, rules and regulations apply to their full extent and such access will be governed strictly in accordance therewith.
19. The Merchant Participating Outlets’ airport or railway station and its servants and agents reserve the right to refuse admittance to the Fast Track security lane (as applicable) in their sole discretion.
20. All personal data that is collected as part of the booking process is used in accordance with our Privacy Policy.

Visa Terms:

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